Text Messaging Program Disclosure

Program: BeepBack missed-call text-back · Operated by Sena Engineering LLC (DBA BeepBack), New Jersey

How you start receiving messages

You will only ever receive a text from BeepBack because you called a participating business and the call went unanswered. When that happens, the system sends one automated text message from that business’s number so you can get help by text instead of waiting.

The conversation continues only if you reply. Every follow-up message is sent in direct response to your own reply. We never send marketing or promotional messages, we never text numbers from purchased lists, and there is no web form or keyword sign-up — calling the business is the only way a conversation can start.

By calling a participating business, you consent to receive an automated text-back about your request. Consent is not a condition of purchasing any product or service.

Phone showing a missed call followed by an automatic BeepBack text reply — The consent experience: a call to a participating business goes unanswered, and BeepBack sends one automatic text-back from that business’s number.

What the messages look like

The first message you receive is:

First message

Hi, this is BeepBack - sorry we missed your call! I’ll grab a few quick details so our team can help fast. What do you need help with? Reply STOP to opt out.

If you reply, the automated assistant asks, in order:

Message 2

Got it! How soon do you need help? Reply 1 = emergency/today, 2 = this week, 3 = just a quote.

Message 3

What day and time works best for you?

Message 4

What’s the address or area for the job?

Message 5

Last thing - what name should I put down?

Message 6

Thanks! You’re all set - the team will reach out to confirm. (Reply if anything changes.)

All messages are pre-written templates. If you stop replying, at most one reminder is sent, and messages are only sent between 8am and 9pm your local time.

Message frequency and rates

Message frequency varies depending on your conversation — typically 4–7 messages total. Message and data rates may apply.

Opting out

Reply STOP at any time to permanently stop all messages from that business’s number. You’ll receive one final confirmation:

Opt-out confirmation

You have been unsubscribed from BeepBack and will receive no further messages. Reply START to resubscribe.

We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT. Reply START to opt back in.

Help

Reply HELP at any time, and you’ll receive:

Help message

BeepBack: This is an automated assistant for your service request. Call (551) 366-8376 or reply STOP to opt out. Msg & data rates may apply.

You can also email [email protected].

Your information

Your phone number, messages, and opt-in/opt-out records are handled as described in our Privacy Policy. We never share your mobile number, opt-in data, or consent information with third parties or affiliates for their marketing. Full program terms are in our Terms of Service.

Sena Engineering LLC — New Jersey — [email protected]