Privacy Policy

Effective date: July 10, 2026

Who we are

BeepBack ("we," "us," or "our") is a missed-call text-back service operated by Sena Engineering LLC, a New Jersey company. You can reach us at [email protected].

What this policy covers

This policy covers the BeepBack service: automated SMS text-back and follow-up questions sent on behalf of participating local service businesses when a call to that business goes unanswered, and the website getbeepback.com.

Information we collect

When you call a participating business and interact with our service, we collect: your phone number; the content of SMS messages sent and received through our platform; call metadata (such as the time of your call and whether it was answered or missed); and the details you choose to provide in your replies, such as the service you need, timing, your address, and your name. If you are a business customer, we also collect the information you provide at sign-up, such as your name, business name, email address, and phone number.

How we use information

We use this information to text you back on behalf of the business you called, ask follow-up questions about your request, and pass your request to that business so it can respond and schedule the work. We also use it to operate, support, and improve the service and to send business customers service-related messages. Automated tools, including AI, are used only internally to organize and summarize conversations for the business — they never write the text messages you receive.

SMS / text-messaging disclosures

Our service sends automated text messages triggered when your call to a participating business is missed. Message frequency varies depending on your conversation. Message and data rates may apply.

Reply STOP at any time to opt out — this permanently stops all messages from that business's number. Reply HELP for help, or contact us at [email protected]. You can opt back in at any time by replying START.

Consent to receive text messages is not a condition of purchasing any product or service.

Sharing

Your information is shared only with the specific business you contacted and with the service providers we use to operate the platform (such as our messaging infrastructure provider for SMS delivery and our AI provider for internal message structuring), and as required by law. We do not sell your personal information. We will not share your mobile phone number, SMS opt-in data, or consent information with third parties or affiliates for their own marketing or promotional purposes.

Data retention and security

Message content is retained for 12 months and then deleted or redacted. Opt-out records are kept indefinitely as a legal record so your opt-out is always honored. We protect information with encryption in transit and at rest and limit access to what is needed to operate the service.

Your choices

You can stop receiving messages at any time by replying STOP. You may request access to, correction of, or deletion of your information by emailing [email protected]. We will honor deletion requests except where we must keep records to comply with law (such as opt-out records).

Children

The service is not directed to children under 13, and we do not knowingly collect information from them.

Changes and contact

If we update this policy, we will post the new version on this page with a new effective date. Questions and requests: Sena Engineering LLC — New Jersey — [email protected].

Please also see our Terms of Service.