How to cancel Podium

If you’re leaving Podium, the mechanics matter more than the pep talk: the notice window in their terms, what happens to your phone number, and how to keep missed calls covered while the contract runs out. Here are all three, from Podium’s own published terms as of mid-2026. One thing to know up front: BeepBack is a different, smaller tool (missed-call text-back, nothing else), and we can’t cancel Podium or move a number for you. Both go through Podium.

What Podium’s standard terms say (as of mid-2026)

Podium’s published Terms of Service default to a twelve-month subscription that renews automatically for another term of the same length. To stop the renewal, the terms require written notice at least one month before the current term ends, and they name the channel: email support@podium.com. Cancel mid-term and the fees for the rest of the term are still due; subscription fees are non-refundable outside a few carve-outs, like Podium failing to fix a material breach after 30 days’ notice. That’s their standard paper. Your own order form controls, so read it first: it can set a different term or renewal date.

You can read the current terms yourself on Podium’s legal center.

The steps, in order

1. Find your renewal date. It’s in your order form (Podium calls it Subscription Documentation). Your notice deadline is at least one month before that date.
2. Send written non-renewal notice to support@podium.com before the deadline, and ask them to confirm the end date in writing.
3. If your public number lives with Podium, start the port-out now, before the subscription ends. More on that below.
4. Keep the account until the term actually ends. You’re paying for it either way, and turning things off early just means missed weeks you already bought.

What happens to your phone number

If Podium was layered on a number you already owned, relax: the number was never theirs. Nothing to move, nothing to port. Your carrier settings are yours, and any call forwarding you set is undone from your own phone.

If your public-facing number is one Podium provided or hosts (Podium Phones), it lives in their account. Podium’s terms commit them to comply with a valid port-out request, port-out fees may apply, and you’ll need to provide the paperwork and follow both providers’ porting process. The part that catches people: numbers that haven’t been ported out when the account ends may be released. Start the port before your subscription ends, not after.

The no-gap play: start BeepBack while the contract runs out

BeepBack answers and qualifies the calls you miss, by text, in your business’s name, and it runs off one conditional call-forwarding setting on a number you already own. There’s nothing to cancel first and nothing to port to start. Sign up about a month before your renewal date: the carriers usually take about two weeks, sometimes longer, to verify your business for texting, and that check runs while your Podium contract does. You’re not charged until your number is live and texting.

Once BeepBack is live, turn off Podium’s automatic text to missed callers so your caller gets one conversation, not two. In Podium that’s the per-number Voicemail Options setting: switch it to voicemail only. And if you ever leave BeepBack, on a cell line one dial code turns the forwarding off; the codes are in the forwarding guide, and VoIP or landline forwarding is managed in your provider’s settings instead.

What BeepBack can and can’t do here

Can’t: cancel Podium for you, negotiate your contract, or run the port. Only you can request those, and they go through Podium. Can: catch the missed calls in the meantime. BeepBack texts the caller back in seconds, asks what the job is, how soon, and where, and holds the lead until you’re free. $79 a month flat, no contract, cancel anytime in the app. BeepBack is self-serve, and support is by email (hello@getbeepback.com, same-day human reply in English or Spanish).

Common questions

Does BeepBack cancel Podium or port my number for me? No. Cancellation and porting both run through Podium, and only you can request them. BeepBack is a separate, self-serve tool: this page gives you the steps, and our own setup is one call-forwarding setting on a number you already own.

Can I start BeepBack before my Podium contract ends? Yes. There’s nothing to cancel first and nothing to port to start. Sign up about a month before your renewal date: the carriers usually take about two weeks, sometimes longer, to verify your business, and you’re not charged until your number is live and texting.

What happens to my phone number when I leave Podium? If Podium was layered on a number you already owned, nothing moves; it was always yours. If your public number is one Podium provided or hosts, it lives in their account: request a port-out under Podium’s process and complete it before your subscription ends, because numbers that haven’t been ported out may be released.

BeepBack isn’t affiliated with Podium. Contract terms above are summarized from Podium’s published Terms of Service as of mid-2026; your agreement controls, and terms change, so confirm the current ones with Podium directly.

More: BeepBack vs Podium · what Podium actually costs · the forwarding guide · what BeepBack costs